PRAIMY devices primarily rely on advanced technologies rather than topical ingredients. However, our complementary skincare products, such as conductive gels and serums, utilize a carefully curated blend of active ingredients. These typically include hyaluronic acid for hydration, peptides for collagen stimulation, and antioxidants like Vitamins C and E for skin protection. We prioritize high-quality, scientifically backed ingredients known for their efficacy in skincare.

PRAIMY designs products with a wide range of skin types in mind, including sensitive skin. Our devices offer adjustable intensity levels, allowing users to customize treatments to their skin's needs. For our topical products, we avoid common irritants and use gentle, non-comedogenic formulations. However, as skin sensitivities can vary, we recommend performing a patch test before full application, especially for those with highly reactive skin.

We strive to minimize the use of known allergens in our products. However, some ingredients, while beneficial for most users, can potentially cause reactions in a small percentage of individuals. Common skincare allergens like fragrances and essential oils are either omitted or clearly labeled in our products. We provide full ingredient lists for all our topical products to allow customers with known sensitivities to make informed decisions. If you have specific allergies, we recommend consulting the ingredient list or contacting our customer support for detailed information.

If your device won't turn on:

- Ensure the device is fully charged. Some devices may need to charge for several hours before first use.

- Try holding the power button for 3 seconds. Many PRAIMY devices require this to activate.

• If the device hasn't been used for over 2 months, it may need a full charge to reactivate.

• Check if the charging adapter is properly connected to both the device and the power outlet.

Unexpected shutoffs can occur due to:

- Low battery level. Try recharging the device.

- Auto-shutoff safety feature. Refer to your specific device's manual for timing details.

If you're not feeling any sensation:

- Ensure you're using a conductive gel or water-based serum. This is essential for microcurrent and RF treatments to work effectively.

- Check if you've selected the correct intensity level. Start low and gradually increase.

- For RF devices, remember that warmth builds up gradually. It may take a few moments to feel the heat.

If these functions aren't working:

- Confirm you're using a conductive gel or water-based serum. These treatments will not work without a conductor.

- Ensure both prongs or plates of the device are in contact with your skin.

- Try increasing the intensity level gradually.

If the LED lights aren't working:

- Verify that you've selected the LED function if your device has multiple modes.

- Ensure the device is fully charged.

- A slight tingling or warming sensation is normal for many treatments.

- If you experience any burning, intense discomfort, or prolonged redness, discontinue use and consult our customer support team.

If your device isn't charging:

- Check that you're using the original PRAIMY charger provided with your device.

- Ensure the charging port is clean and free from debris.

- Try a different power outlet to rule out electrical issues.

If your device isn't dispensing product:

- Make sure the reservoir is filled with the appropriate product.

- Check for any clogs in the dispensing mechanism and clean if necessary.

- Ensure you're pressing the dispensing button correctly as outlined in your device's manual.

f you're not seeing results:

- Remember that consistent use is key. Most devices require regular use for 4-6 weeks before significant results are visible.

- Ensure you're following the recommended usage frequency and duration for your specific device.

- Verify that you're using the device correctly, including proper technique and complementary skincare products.

- Some warmth is normal, especially for RF devices. However, if the device feels uncomfortably hot, discontinue use immediately and contact customer support.

- Mild redness or warmth immediately after treatment is normal and should subside within a few hours.

- If you experience persistent redness, irritation, or any unusual reaction lasting more than 24 hours, discontinue use and consult a healthcare professional.

Here are some general tips:

- Always read the user manual thoroughly before first use.

- Ensure your device is clean and dry before and after each use.

- Store your device in a cool, dry place when not in use.

- If you're unsure about using the device with any skin condition or if you're pregnant, consult a healthcare professional before use.

If you've tried these troubleshooting steps and are still experiencing issues, please contact our customer support team for further assistance. We're here to ensure you have the best experience with your PRAIMY device.

Microcurrent technology uses low-level electrical currents that mimic the body's natural bioelectrical field. These gentle currents, typically in the range of 0-400 microamperes, stimulate facial muscles and tissues at a cellular level. The technology works by increasing ATP (adenosine triphosphate) production, which is often referred to as the "energy currency" of cells. This boost in cellular energy enhances muscle tone, stimulates collagen and elastin production, and improves circulation in the treated areas.

Microcurrent devices offer multiple skincare benefits:

- Improved facial muscle tone and contouring

- Reduction in the appearance of fine lines and wrinkles

- Enhanced skin firmness and elasticity

- Improved circulation and lymphatic drainage

- Brighter, more radiant complexion

- Better absorption of skincare products

Studies have shown that microcurrent stimulation can increase collagen production by up to 14% and elastin production by 48% over a 20-day period. Users often report seeing an immediate "lifted" effect after a single treatment, with cumulative results developing over time with regular use.

For optimal results, we recommend using PRAIMY microcurrent devices 3-5 times per week. Each session typically lasts 5-15 minutes, depending on the specific device and treatment area. Consistency is key to achieving and maintaining results. After reaching your desired outcome, you can transition to a maintenance routine of 1-2 treatments per week.

Microcurrent treatments are generally considered safe with minimal side effects when used as directed. However, there are some important contraindications to be aware of:

- Do not use if you are pregnant or have a pacemaker/electrical implant

- Avoid use on broken skin, active acne, or areas with metal implants

- Those with epilepsy or a history of seizures should consult a physician before use

Potential mild side effects may include temporary redness or tingling immediately after treatment. These effects typically subside quickly. If you experience any persistent discomfort or adverse reactions, discontinue use and consult a healthcare professional.

It's important to always use the device with a conductive gel or serum to ensure proper conductivity and prevent any skin irritation. We recommend starting at lower intensity levels and gradually increasing as your skin becomes accustomed to the treatment.

RF (Radiofrequency) technology uses electromagnetic waves to generate heat in the deeper layers of skin. These waves typically fall within the range of 3 kHz to 300 MHz. As RF waves pass through tissue, they encounter resistance, which generates heat. This controlled heating stimulates collagen production, tightens existing collagen fibers, and promotes tissue remodeling. The key benefits of RF technology for skin include:

- Skin tightening and firming

- Reduction of fine lines and wrinkles

- Improved skin texture and tone

- Contouring of facial and body areas

- Cellulite reduction

While both RF and Microcurrent technologies aim to improve skin appearance, they work through different mechanisms:

- RF uses heat to stimulate collagen production and skin tightening

- Microcurrent uses low-level electrical currents to "re-educate" muscles and boost cellular activity

RF penetrates deeper into the skin (up to 3-4mm) compared to microcurrent, making it more effective for targeting deeper tissue layers. RF is particularly effective for skin laxity and contouring, while microcurrent excels in muscle toning and improving overall skin health.

Yes, when used as directed, RF technology is safe for home use. PRAIMY's RF devices are designed with built-in safety features and adjustable intensity levels to ensure safe and effective treatments. However, it's crucial to follow the provided instructions carefully. Some key safety points:

- Always use the device with a conductive gel

- Start with lower intensity levels and gradually increase

- Avoid use on broken skin, active acne, or very sensitive areas

- Do not use if pregnant or have metal implants in the treatment area

As with any new skincare treatment, we recommend performing a patch test before full application.

For optimal results, we recommend using PRAIMY RF devices 2-3 times per week. Each session typically lasts 10-15 minutes, depending on the treatment area. Consistency is key to seeing improvements in skin tightness and texture. Most users start noticing visible results after 4-6 weeks of regular use. After achieving desired results, maintain with 1-2 treatments per week.

A high frequency facial uses alternating electrical currents at frequencies typically between 100,000 to 250,000 Hz. These currents are delivered through glass electrodes containing noble gases (usually neon or argon). When applied to the skin, the high frequency current causes the gas to ionize, producing visible light and thermal energy. This process creates several effects:

- Oxygenation: The electrical current produces ozone (O3), which has antibacterial properties

- Thermal stimulation: Gentle heat is produced, increasing blood circulation

- Electrical stimulation: The current may stimulate cellular activity

High frequency facial treatments offer numerous benefits:

- Acne reduction: Kills acne-causing bacteria and regulates sebum production

- Improved circulation: Enhances blood flow, promoting a healthy glow

- Lymphatic drainage: Helps reduce puffiness and detoxify the skin

- Fine line reduction: Stimulates collagen production for smoother skin

- Enhanced product absorption: Helps skincare products penetrate more deeply

Yes, high frequency facials are particularly effective for acne treatment. The ozone produced during treatment has potent antibacterial properties, effectively killing acne-causing bacteria. Additionally, high frequency helps to dry out existing blemishes, reduce inflammation, and regulate sebum production, making it an excellent option for acne-prone skin.

For optimal results, we recommend using PRAIMY high frequency devices 2-3 times per week. Each session typically lasts 5-10 minutes. For acne-prone skin, you might start with more frequent treatments (3-4 times per week) and then reduce frequency as your skin improves. Always follow the specific guidelines provided with your device.

High frequency treatments are generally safe for most skin types, including sensitive skin. However, there are some contraindications:

- Do not use if you have a pacemaker or other electrical implants

- Avoid use if you have heart disorders, epilepsy, or are pregnant

- Not recommended for those with very dry or broken skin

- Should be avoided on areas with spider veins or rosacea

Always start with the lowest intensity setting and gradually increase as your skin adjusts to the treatment.

Most users describe the sensation of a high frequency facial as a mild tingling or warming feeling. You may also notice a faint buzzing sound and see a subtle glow from the electrode. The treatment should never be painful. If you experience any discomfort, reduce the intensity or discontinue use.

The immediate effects of a high frequency facial, such as a healthy glow and reduced puffiness, can last for several days. However, for long-term benefits like acne reduction and improved skin texture, consistent use over several weeks is necessary. Many users report seeing significant improvements after 4-6 weeks of regular treatments.

While high frequency treatments can contribute to a more youthful appearance by improving overall skin health and circulation, they are not primarily designed for wrinkle reduction. For more significant anti-aging effects, consider combining high frequency treatments with other technologies like RF or microcurrent, which are more directly targeted at collagen production and skin tightening.

LED red light therapy uses specific wavelengths of red light (typically 620-700 nm) to penetrate the skin and stimulate cellular processes. This non-invasive treatment works at a cellular level, primarily affecting mitochondria - the powerhouses of cells. Red light therapy was originally developed by NASA for plant growth experiments and wound healing in space, but has since been adapted for various skincare applications.

Red light therapy offers multiple benefits for skin health:

- Stimulates collagen and elastin production

- Reduces inflammation and redness

- Improves circulation and lymphatic drainage

- Accelerates wound healing and tissue repair

- Enhances cellular energy production (ATP)

- May help reduce the appearance of fine lines and wrinkles

These effects are achieved through the light's interaction with chromophores in skin cells, particularly cytochrome c oxidase in mitochondria, which leads to increased cellular metabolism and energy production.

Yes, LED red light therapy has shown promising results for anti-aging. By stimulating collagen production and improving cellular function, it can help reduce the appearance of fine lines and wrinkles, improve skin elasticity, and promote a more youthful complexion. A study published in Photomedicine and Laser Surgery found that subjects treated with red LED light therapy experienced significant improvements in skin complexion and skin feeling, as well as improved collagen density.

For optimal results, we recommend using PRAIMY LED red light therapy devices 3-5 times per week. Each session typically lasts 10-20 minutes, depending on the device and treatment area. Consistency is key to seeing improvements in skin texture and tone. Most users start noticing visible results after 4-6 weeks of regular use.

While LED red light therapy is not a primary treatment for acne scars, it can help improve their appearance over time. Red light therapy promotes collagen production and skin healing, which can gradually improve the texture and appearance of acne scars. For best results, consider combining red light therapy with other scar-reduction techniques.

Red light therapy is generally considered safe for daily use when following the manufacturer's guidelines. PRAIMY devices are designed with safety features to prevent overexposure. However, we typically recommend 3-5 treatments per week to allow your skin time to process the effects of each session. As with any skincare treatment, it's important to monitor your skin's response and adjust usage accordingly.

Different colors of light penetrate the skin to different depths and have varying effects:

- Red light (620-700 nm): Penetrates deeply, stimulates collagen, reduces inflammation

- Blue light (415-495 nm): Superficial penetration, targets acne-causing bacteria

- Near-infrared (700-1100 nm): Deepest penetration, enhances cellular repair and pain relief

- Green light (495-570 nm): Improves pigmentation, skin tone, and lymphatic drainage

PRAIMY offers devices with multiple light options to address various skin concerns comprehensively.

While some users report an immediate "glow" after treatment, substantial results typically become noticeable after 4-6 weeks of consistent use. Improvements in skin texture, tone, and firmness continue to develop over 2-3 months of regular treatments. For anti-aging effects, longer-term use (3-6 months) often yields the most significant results.

Yes, high frequency and LED red light therapy can be effectively combined for enhanced skincare benefits. High frequency treatment can be used first to cleanse and prepare the skin, followed by LED red light therapy to stimulate collagen production and reduce inflammation. This combination is particularly effective for acne-prone skin, as it addresses both bacterial concerns and skin healing. Always allow a short break between treatments and follow the specific guidelines provided with your PRAIMY devices.

Both high frequency and LED red light therapy can be effective for acne, but they work through different mechanisms:

- High frequency: Directly targets acne-causing bacteria, dries out blemishes, and regulates sebum production

- LED red light therapy: Reduces inflammation, promotes healing, and may help prevent future breakouts

For optimal results, consider using both technologies as part of your acne-fighting routine. High frequency can provide more immediate results in reducing active breakouts, while red light therapy offers long-term benefits for skin health and acne prevention.

While both technologies contribute to anti-aging, they work differently:

- High frequency: Improves circulation and oxygenation, giving an immediate "glow" and subtle tightening effect

- LED red light therapy: Stimulates collagen production, reduces inflammation, and improves overall skin texture over time

For comprehensive anti-aging benefits, LED red light therapy is generally more effective. However, combining both treatments can provide both immediate and long-term improvements in skin appearance.

At-home devices, like those offered by PRAIMY, are designed to provide safe and effective treatments comparable to professional services. While professional devices may have higher power outputs, at-home devices allow for more frequent treatments, which can lead to cumulative benefits over time. PRAIMY's devices are engineered to deliver optimal results within safe parameters for home use. Consistency in use is key to achieving results similar to professional treatments.

To ensure the longevity and effectiveness of your PRAIMY device:

- Clean after each use with a soft, slightly damp cloth

- For high frequency devices, clean the glass electrode with alcohol wipes

- Store in a cool, dry place away from direct sunlight

- Charge only with the provided charger

- Regularly check for any signs of wear or damage

Refer to your device's specific user manual for detailed maintenance instructions.

PRAIMY devices are designed to enhance the absorption and efficacy of skincare products. However, it's important to use appropriate products:

- For microcurrent and RF devices, always use a conductive gel or water-based serum

- Avoid oil-based products during treatments as they can interfere with device functionality

- For high frequency treatments, use the device on clean, dry skin before applying skincare products

We recommend PRAIMY's specially formulated gels and serums for optimal results and device compatibility.

PRAIMY devices are built to last, with an expected lifespan of several years with proper care and maintenance. The exact lifespan can vary depending on frequency of use and care. We offer a warranty on all our devices; check your specific product's documentation for details.

While PRAIMY devices are designed for durability, some care tips can help maintain their performance:

- Store in the provided case or a clean, dry area

- Avoid extreme temperatures and humidity

- Keep devices and charging ports free from moisture

- For travel, use the original packaging or a protective case

- Regularly update firmware if your device has this capability

Following these guidelines will help ensure your device remains in optimal condition for years of use.

PRAIMY offers several shipping options to meet our customers' needs:

- Economy Shipping (5-8 business days): FREE for orders $50 and up, $9.50 for orders under $50

- Standard Shipping (3-4 business days): $19.90

- 2-day Fast Shipping: Available for non-hazardous items, with costs depending on the postal service provider

Please note:

- Ground shipping is available for hazardous items

- The limit for hazardous items is 2 per package

- Real-time shipping quotes are provided at checkout

PRAIMY currently ships exclusively within the United States. However, we do not ship to the following locations:

- Alaska

- Hawaii

- U.S. territories (American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands)

- Armed Forces addresses (Americas, Europe, Pacific)

- Micronesia, Marshall Islands, Palau

For customers in U.S. Territories, please contact us directly to place an order and get information on customs and shipping fees.

Delivery times depend on the shipping method you choose:

- Economy: 5-8 business days

- Standard: 3-4 business days

- 2-day Fast Shipping: Next-day or 2-day delivery (if ordered by 11 a.m. EST)

Transit times are calculated Monday through Friday and do not include the ship day, weekends, or federal holidays. Most orders are processed and shipped within 24-48 hours of receipt, excluding weekends and holidays.

Yes, upon dispatch, you'll receive a tracking link via email. This link allows you to follow your shipment's progress based on the latest updates from the shipping provider.

We typically process and ship orders within 24-48 hours of receipt. Orders placed on weekends will be processed the following Monday. For 2-day Fast Shipping, orders received by 11 a.m. EST will be processed and shipped the same day.

You can cancel your order within 4 hours of placing it. For modifications, please contact our customer service team immediately. We'll do our best to accommodate your request if the order hasn't been dispatched. Please note that for security reasons, we require the shipping address to match the billing address. After dispatch, please refer to our Product Return and Warranty Policy.

Yes, to ensure the security of our customers and prevent fraudulent activities, PRAIMY requires the shipping address to match the billing address for all orders. This policy helps us maintain the integrity of our transactions and protect our customers. If you need to ship to a different address, please ensure your billing information is updated accordingly before placing your order. For any specific concerns or special circumstances, please contact our customer support team for assistance.

PRAIMY accepts various payment methods. For security reasons, we don't list them here, but you'll see all available options at checkout.

Absolutely. PRAIMY uses industry-standard security measures to protect your personal and payment information. We are PCI DSS compliant and use encryptions for all sensitive data transmissions. We never store complete credit card numbers on our servers.

PRAIMY does not ship to P.O. box addresses. For military addresses, we can ship using USPS, but we're unable to offer courier services to these locations.

If an item is out of stock, we'll wait for it to become available before dispatching your order. Existing items in the order will be reserved. In some cases, we may ship orders separately and provide multiple tracking numbers via email.

We are required by law to collect state sales tax on orders shipped to and within Arizona, California, Florida, Georgia, Illinois, North Carolina, New Jersey, Nevada, New York & Wisconsin. If applicable, sales tax will be assessed on the total purchase, including shipping and handling charges.

PRAIMY uses third-party logistics services and is not responsible for lost or stolen goods once they are shipped and confirmed as "Delivered". We offer a "Package protection" service at checkout, which provides insurance through a third-party provider. This service extends coverage to the limits provided by the third-party service according to its rules.

If the delivery time has exceeded the forecasted time and you haven't received your order despite being provided with tracking numbers, please contact us within 14 days to resolve the issue.

PRAIMY offers a 30-day return policy for most items. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain items, such as opened skincare products or customized devices, may not be eligible for return due to hygiene reasons.

To initiate a return:

1. Contact our customer service team within 30 days of receiving your order

2. Provide your order number and reason for return

3. Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions

4. Package your item securely with all original components and packaging

For standard returns, customers are responsible for return shipping costs. If you received a defective or incorrect item, PRAIMY will cover the return shipping expenses. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot be responsible for items lost in transit.

To be eligible for return, items must be:

- In new, unused condition

- In original packaging with all accessories and documentation

- Free from any signs of use, damage, or alteration

For hygiene reasons, we cannot accept returns on opened skincare products or used personal care devices unless they are defective.

Once we receive and inspect your return, we'll notify you about the status of your refund. If approved, your refund will be processed within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically 5-10 business days.

For standard returns, we refund the purchase price of the item(s) but not the original shipping costs. If you're returning due to a PRAIMY error (e.g., defective product, wrong item sent), we'll refund both the item cost and original shipping charges.

Yes, we offer exchanges for items of equal or lesser value. If you wish to exchange for an item of higher value, you'll need to pay the difference. Contact our customer service team to arrange an exchange, and we'll guide you through the process.

If you receive a damaged or defective item:

1. Contact our customer service team immediately

2. Provide photos of the damage or description of the defect

3. We'll arrange for a replacement or refund, including return shipping costs

We strive to resolve issues with damaged or defective items as quickly as possible to ensure your satisfaction.

You can reach PRAIMY's customer support through multiple channels:

- Email: hello@praimy.com

- Phone: +1 (561) 933-2249 (available Monday-Friday, 9am-5pm EST)

- Live chat on our website (available during business hours)

- Contact form on our website

We aim to provide prompt, helpful assistance through whichever method is most convenient for you.

Our customer service team is available:

- Monday-Friday: 9am-5pm EST

- Saturday: 10am-2pm EST

- Sunday: Closed

During off-hours, you can leave a message or use our email/contact form, and we'll respond on the next business day.

Yes, we offer live chat support on our website during business hours. This service provides real-time assistance for quick questions or concerns. Outside of business hours, you can leave a message, and we'll respond when we return.

We strive to respond to all inquiries within 24 business hours. For live chat and phone support, you can expect immediate assistance during our operating hours. Email and contact form submissions are typically addressed within 1 business day.

Detailed instructions for each PRAIMY device are included in the product packaging. Additionally, you can find user manuals, quick start guides, and FAQs for all our products on our website under the FAQ section. We regularly update these resources to ensure you have the most current information.

Yes, we provide video tutorials for some of devices. These can be found on:

- The "How-To- Use" section of Our website's product pages

- Our official YouTube channel

These videos offer step-by-step guidance on device usage, maintenance, and tips for optimal results.

f you're experiencing issues with your PRAIMY device:

1. Check the troubleshooting section in your user manual

2. Visit our online Support Center for frequently asked questions and solutions

3. If the issue persists, contact our customer support team for personalized assistance

Our support team is trained to help diagnose and resolve most device issues remotely.

PRAIMY takes data protection seriously. We use industry-standard security measures including:

- SSL encryption for all data transmissions

- Regular security audits and updates

- Strict access controls for employee data handling

- Compliance with GDPR and other relevant data protection regulations

We only collect essential information needed to process orders and improve your shopping experience.

We do not sell your personal information to third parties. We may share data with service providers (e.g., shipping companies) solely for the purpose of fulfilling your orders. Any third-party service providers we use are bound by strict confidentiality agreements.

Yes, you have full control over the communications you receive from PRAIMY. You can manage your preferences by:

- Adjusting settings in your account dashboard

- Clicking the "Unsubscribe" link in our emails

- Contacting customer service to update your preferences

We respect your choices and will only send the types of communications you've opted into.

PRAIMY uses multiple layers of security to protect your transactions:

- PCI DSS compliant payment processing

- Encryption of all sensitive data

- Regular security scans and penetration testing

- Secure, tokenized storage of payment information (we never store complete credit card numbers)

We continuously update our security measures to protect against emerging threats and ensure the safety of your information.